On the afternoon of December 19, Mr. Luo, the owner of Greenland Yuecheng store 12-104, sent two flags to the customer service center of Greenland Yuecheng of Hengxing property. He thanked Wang Guijun, the project leader of Greenland Yuecheng of Hengxing property, Xu Hui, the assistant manager and other property staff for their efficient and thoughtful service in returning water to the shop.

On November, Mr. Luo reported that the toilet in his shop returned water and could not be opened normally. Xu Hui then informed the engineering personnel to investigate the cause. Through investigation, it is found that the pipeline buried in the ground is caused by subsidence and fracture. After Wang Guijun got to know the situation, he met with the owner and Mr. Luo, and went to the site with Zhang Junjie, assistant manager of the engineering department to check the situation and confirm the maintenance plan and time.

After the maintenance time is set, all construction will be suspended in case of "creating civilized city" in the market. In those days without construction, Xu Hui visited Mr. Luo's shop every day and arranged cleaning personnel to clean up the returned water as soon as he found it. After the start of construction, she communicated with the engineer many times to shorten the construction period as much as possible without affecting the service quality, so as to make the shop open as soon as possible and reduce the loss.